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ECSnap.com: Support Site
Dictionary of web
hosting terms
Plan Price
The price is the amount of money you'll need to
purchase our service. Our web hosting plan prices
are paid annually.
Account Setup
Setup is the preliminary act of preparing a
resource for a productive run which requires some
type of adjustment or additional configuring. The
price for setup includes the human work involved
in machine adjustments, consumables used and also
the defective items produced while finalizing the
setup process.
Money-back
Guarantee
We offer a 15 day money-back guarantee for all our
web hosting clients, which means that in this
period you can have your money refunded. Anything
after these 15 days is non-refundable (Domain
names are non-refundable once registered).
Disk Space
Disk space is the amount of storage you get when
signing up for a web hosting account. It can be
used for uploading any type of files - everything
from text documents, to .html documents, to
pictures.
Traffic
Traffic is the term used to describe the amount of
data transferred and the number of visits made to
a web site at a given period. The level of traffic
is the main guide-line which determines which
infrastructure you require for your personal or
business web site. It is also what determines the
price you'll have to pay your Internet Service
Provider for the traffic consumed over that given
period of time.
Domain name
registration
Domain registration is the process of registering
a unique name which will identify your web site.
Domain names must have an extension, where .com
.net and .org are the most popular ones. When
registering a domain name, users should keep in
mind that domains are tied to name servers, which
direct to which IP address the domain should
point. Any server can have multiple domain names,
but a domain name can only point to one server.
Technical support
Technical support is somebody to call, e-mail or
message when something with the service you're
using has gone wrong, or you don't seem to know
how to complete a given task and would like
professional assistance.
Extensive
online documentation
We have written and compiled one of the biggest
online documentaries available on the Internet
today. We have various FAQ's (Frequently Asked
Questions) and tutorials available to all our
users.
Integrated
ticketing system
ECSnap has developed and integrated an online
ticketing system for all its users. Should you
ever experience any technical difficulties, feel
free to post an online trouble ticket at
www.propersupport.com. Our experienced team of
technicians will solve your problem in an average
of 15 minutes.
1 hour response
guarantee
ECSnap guarantees that all your requests, whether
sales or support related, will be answered in a
time span of no more than 60 minutes.
Hosted domains
ECSnap is proud to announce that we can host
virtually any top level domain. No matter if
you're extension is .co.uk, .us, or even .fj! We
can host up to 3 domain names on a single accounts
(Corporate web hosting plan only).
Subdomain
Subdomain is subsection of a domain. One such
example of subdomain would be john.yourdomain.com.
Custom MX and A
records
MX Record (Mail Exchange Record)- Mail Server
records designate the mailservers that will handle
mail for a given domain. Should a user have more
than one mailserver, MX records can also specify
the order in which the mailservers will be used as
primary, secondary, backup and so on. An A record
is a DNS Address resource record. It maps a host's
name to its address and specifies the Internet
Protocol address (in dotted decimal form) of the
host. Each host address should have one A record.
Site Studio
Our free advanced online web site builder will
help you create and modify your brand new web page
with ease! Site Studio has been optimized to
guarantee your easy and pleasant work with web
pages. Now you can have a web site up and running
in 30 minutes!
FrontPage
Extensions support
FrontPage® is a Microsoft® product. It's software
built for web publishing and it's main priority is
that it allows HTML programmers a visual
perspective when creating web documents.
FrontPage's capabilities are fairly decent for
building, for example, the essential HTML tables.
It also allows users to FTP documents to a web
server, giving them the ability to view their web
pages online. A server with FrontPage®
compatibility will allow it's users to edit their
site using Microsoft® FrontPage®. This also allows
them to make use of a special built-in features
that use FrontPage Extensions (FrontPage
Extensions Server add-ons which allows users to
make use of pre-defined functions such as hit
counters, Java buttons and form validation).
For more information about Microsoft® Office
FrontPage® please visit
http://www.microsoft.com/FrontPage/.
POP3 e-mail accounts
POP (Post Office Protocol) refers to the protocol
commonly used by e-mail software (for example
Outlook Express) to retrieve e-mail from a mail
server. POP3 is currently the most common e-mail
standard.
E-mail aliases
E-mail aliases can be setup as additional e-mail
accounts, all under one domain name. If, for
example, your primary e-mail is mymail@example.com
and you'd like to add a secondary mail to your
mailing account you can use an e-mail alias to set
up your second e-mail address as backup@example.com.
Mailing lists
A mailing list is a system which allows people to
send an e-mail to one address, where their message
and/or attachments are copied and then resent to
all of the other subscribers in that particular
mailing list
Web e-mail
All our clients receive access to the our web
mail. It's a free web-based e-mail system for easy
and quick access to your mailbox. It can be used
from anywhere and at any time, no e-mail client is
required.
POP3
A mail server that supports the POP3 protocol.
Used for retrieval and sending of e-mail messages
using the POP3 protocol.
SMTP
An SMTP server is a mail server that supports the
SMTP protocol for e-mail transfer.
Autoresponder e-mails
An e-mail autoresponder is a special function that
automatically returns a pre written templated
message to anyone who sends e-mail to a particular
e-mail address. E-mail autoresponders are widely
used for the purpose of responding to visitor
comments and suggestions in a pre-made, templated
answer.
Catch-all e-mails
Catch-all e-mail is used to directs e-mail sent to
any user (existing or not) on your e-mail list.
This means that should an e-mail ever be sent to
any address with @yourdomain.com at the end, the
mail will be received and sorted in a special
mailbox of your choice.
Anti-Virus protection
Software installed on a machine to prevent the
introduction of viruses. Will also detect their
presence and repair or remove them. Virus is a
software that is covertly introduced on to a
computer system with the intent of corrupting data
or inhibiting the normal operation of the system
or network.
MySQL
MySQL is a multi-user SQL (Structured Query
Language) database server. MySQL is quite a common
database, proving APIs (application program
interface) for such languages as C, C++, Java,
Perl, PHP and Python. Information in the database
is stored and retrieved using SQL.
phpMyAdmin
phpMyAdmin is a tool written in PHP intended
specifically to handle the administration of MySQL
over the Internet. It can create and drop
databases, it can edit tables (create, drop,
modify) and fields, execute an SQL statement,
manage privileges and also export data into
various formats.
Perl
Perl (short for Practical Extraction and Report
Language) is a general-purpose programming
language invented by Larry Wall in 1987. With way
over one million users around the globe, it's not
hard to see why it has become the language of
choice for Web development, text processing,
Internet services and even mail filtering,
graphical programming, systems administration, and
every other common task requiring portable and
easily-developed solutions.
PHP
PHP (a recursive acronym for PHP: Hypertext
Preprocessor) is a server-side HTML embedded
scripting language, used to create dynamic Web
pages. A dynamic Web page is a page that can
interact with the user viewing it, so that each
page visitor sees specially customized
information. PHP is open source and freely
available for (primarily) use on Linux (UNIX) Web
servers. It is also a great alternative to
Microsoft's Active Server Pages (ASP) technology.
The PHP script is embedded within a Web page along
with its HTML, just like ASP is. Before the page
resolves, the Web server calls PHP to interpret
and perform the operations called for in the PHP
script. Any HTML page scripted in PHP is typically
given a file name suffix of ".php," ".php4," or ".phtml.".
Over 3500 Perl modules
A Perl module is a reusable package defined in a
library file whose name is the same as the name of
the package (with a .pm on the end)
Crontab
Crontab is a Unix command for scheduling jobs
which will be executed sometime in the future. A
cron is usually used to schedule a task that is
executed periodically - for example, to send out
an e-mail message to specified people every month.
Being a daemon process, it runs continuously,
waiting for specific events to occur.
Advanced Control Panel
Our advanced Control Panel is a great way to
manage your hosting account. It's packed with
features and will help you relieve your web
hosting efforts.
FTP
File Transfer Protocol - Primarily used for
uploading or downloading files to and from remote
computer systems on a network using TCP/IP, such
as the Internet. An FTP account consists of a
username and password, which is used to login to a
users FTP archive or to be able to access it with
a software program (FTP client or a HTML editor).
File manager
Our web-based file manager is a browsing,
uploading and downloading tool, specifically
designed for the needs of new users. Using the
web-based file manager, they can execute specific
file-related commands with ease.
Custom Error 404 page
A HTML Error 404 means a request was made for a
file (or an object) and it was not found on the
queried server. The most common reasons for such
an error are : Moved pages, renamed pages, general
user or server mistyping, and also the fact that
some operating systems are case sensitive.
Password Protected Directories
Password protected directories allow you to
protect information on your web site by specifying
a single user or multi-user password protected
directory. Password protected directories will
allow you to store information online that will
not be accessible to the general site visitor.
This feature is a great tool in giving specific
people a place to log into on your site and view
documentation that is for them only.
Instant
account activation
Your account will be active immediately after
you've filled out our signup form. Users can
access it instantly and begin work on their web
store straight away.
SSL
Certificate generation
Secure Sockets Layer. Allows encrypted,
authenticated communications over the Web. SSL
provides security in online commerce. URL's
starting with "https://" indicate the utilization
of SSL.
SSL certificate generation is the process of
generation an unsigned SSL certificate code,
before sending it to an authorized registrar for
approval.
SSI
Server-Side Include (SSI) is a command in the form
of an HTML comment that communicates with the web
server and performs a task as part of the page
download. Different servers support different
commands and there is no official standard yet. If
the web page you're visiting has a .shtml
extension it's likely the page was generated
partially with SSI commands.
SSH
SSH means Secure Shell and it allows you to
securely access your web site using the SSH
encryption software. Very useful for advanced web
developers.
Unrestricted
bandwidth
Unrestricted bandwidth means that you can use the
maximum of our bandwidth connection available
speed at a given moment. We haven't set a
bandwidth cap and the data transfer, it's fully
unrestricted.
Raw access
and error logs
Error log - An error log records any abnormal
activity on a web site or web server. It's common
for different sites or servers to generate custom
error logs, reflecting the use and abuse of the
system. Systems administrators have to rely on
such logs and are responsible for retrieving and
examining them for any errors. Access logs are
simply log every visit to your site and all the
hits inside the site itself.
Traffic stats -
WebAlizer
Our traffic stats utility compiles several reports
with graphics and text for each processed month.
The Webalizer produces several reports (html) and
graphics for each month processed. In addition, a
summary page is generated for the current and
previous months (up to 12). The yearly (index)
report shows statistics for a 12-month period, and
links to each month. The monthly report has
detailed statistics for that month with additional
links to any URL's and referrers found.
Detailed bandwidth
stats
All our users can have access to a detailed
summary of their bandwidth stats.
Stable Linux with
Apache
Linux is currently the most popular,
freely-distributable open source operating system,
which can runs on a number of hardware platforms.
The Linux kernel was originally developed by Linus
Torvalds. Since it is free of charge, and because
it has such a high platform compatibility (this
includes PCs and Macintoshes), Linux has become an
extremely popular alternative to payed operating
platforms. Apache is a freely distributed Web
server that is available under an "open source"
license. According to a popular web server survey
60% of web sites on the World Wide Web are using
Apache, easily making Apache more widely used than
all other Web servers combined.
2.5 GBits network
connectivity
The internet connection speed is currently one of
the fastest available - 2.5 Gbits. This is the
total connectivity that our network provider
located in Fremont/California has with the outside
world.
Daily data back-up
We treat our clients information with the utmost
care. That's the reason why we backup all the info
on our servers on a daily basis. Should there be
any technical issue, we can restore all the info
from the previous day.
UPS & diesel back-up
generator
We have a powerful UPS's and diesel backup
electricity generator, should we ever experience a
prolonged power outage.
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