ECSnap.com Web Hosting Support

The support service for the end user is provided by our outstanding support team at ProperSupport.com - 24 hours a day, 7 days a week.

Every support ticket is carefully considered by the support staff and each customer is treated as the most important one.

Many companies count only on affiliates and resellers to generate their sales, but you will see that many of your prospective customers will be referred to you by your satisfied current customers (usually between 40% and 70%), who recommend the good technical support and the individual attention they have received.

The support at ECSnap consists of more than a couple of technicians. Support staff is composed of highly-qualified professionals, who will assist your clients in the best possible way and will become a part of your marketing efforts.

We are constantly updating our Online Instructions to keep our members well informed. The support response time is guaranteed to be within one hour. However, usually the tickets are answered within 15-30 minutes.

There is a supervisor checking all answers and if the end user needs even more professional assistance, the supervisor will contact him.

We are proud of our support and we work to make it even better by implementing voting into our ticketing system where the end user can evaluate the response he receives from our support staff and send us recommendations.