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FAQ
What does ECSnap.com myCart offer?
myCart's services encompass everything you need to sell online. The core of myCart is the feature rich, search engine friendly, shopping cart software. The tools built into myCart will help you sell more and save time. myCart is a complete solution which includes ultra-reliable web hosting and friendly & 24x7 technical support. ECSnap.com also offers services to improve your web site by both gaining traffic and improving conversion rates. ECSnap.com's family of services include ecommerce web design, logo creation, search engine optimization services, pay per click management, merchant accounts, domain registration, and more!
 
What are the fees for ECSnap.com myCart?
myCart has a flat cost of $17/month for small business web sites with a one time setup fee of $47. myCart does not charge a percent of your revenue like other ecommerce solutions.
 
Do you offer any kind of guarantee?
myCart offers an unconditional 30 day money back guarantee. If for any reason myCart does not fit your needs you will get back the first month fees. It is truly risk-free.
 
How does myCart compare to Yahoo! Merchant Solutions & MonsterCommerce?
myCart has many competitive advantages over Yahoo! Merchant Solutions & Monster Commerce. Click here for a feature & price comparison with Yahoo Merchant Solutions & Monster Commerce.
 
Can I build my new myCart site while the site at my other host stays live?
Yes! When you sign up for myCart you get your own IP address which you can work on while you keep your domain live at your existing host. Only when your myCart storefront is ready to go live will you change your DNS settings to point your domain to us.
 
Can I use my own domain name with myCart?
Absolutely! With myCart you can point your domain directly to our servers. You do not need to use a subdomain of myCart or any other temporary domain name placeholder.
 
How will potential shoppers find my site?
One common fallacy in the internet is the “If you build it, they will come” mentality. You must make plans to market your web site! myCart helps you out by having a search engine friendly shopping cart. When internet spiders pick up on your web site they will be able to be crawled and indexed by the major search engines. myCart also automatically lists all your new products in Google & Froogle Shopping Search Engines. ECSnap.com has additional search engine marketing services which can greatly increase your online revenues. To see more information on what ECSnap.com can do visit our web promotions website at http:/www.ecsnap.com/search-marketing-index.htm
 
Why is myCart search engine friendly?
myCart takes great strides to ensure the software you are using is search engine friendly to give you the best chance to get listed highly in search engines. There is a myth that dynamic pages cannot be spidered or indexed by the search engines. This couldn’t be further from the truth! What matters is how the page is created. There are many features and tools built right into myCart that help your site attain top listings!
 
How am I notified of a new order?
When an order is placed on your site you will receive an email with the details of the order including the shipping and billing information, and the products which were ordered. Your customer will also receive an email with the same information notifying them of the order.
 
After someone checks out on my store, how do I get that money?
When someone checks out of your myCart store using your online payment gateway, the money is transferred to your merchant account. Then, depending on your merchant account, you will receive the funds anywhere from 1 business day to the first payment cycle the following month. Most merchant accounts take only 1 to 3 days to transfer funds from the merchant account to your bank account.
 
Can I take credit cards without having a merchant account with internet payment gateway?
Yes, you can! myCart offers a solution called custom payment. With custom payment you can set up to take credit cards manually. Then all you need to do is log into your myCart storefront and capture that credit card information and punch it into your desktop credit card terminal.
 
What will happen to my search engine listings if I switch to myCart?
Typically rankings will fluctuate when switching providers while the search engines are reindexing the pages. With good link popularity the site will be crawled very soon after the switch and the spiders will begin to index the new pages. After fluctuations the listings will typically level back of and increase over the long haul due to the search engine friendliness of the myCart solution.
 
How does myCart calculate shipping?
You can calculate shipping rates in any combination of the below three ways.

1) Real Time Shipping Rates
Calculate shipping by weight and location and have live shipping rates post to your customers directly from the carriers you choose; UPS, FedEx, or USPS.

2) Custom Shipping Table by Weight
Rather than using the actual rates from the carriers, you can use your own defined shipping rates which are determined by the overall weight of the items in the shopping cart.

3) Custom Shipping Table by Price
You can use your own defined shipping rates which are determined by the overall price of the items in the shopping cart.

One very popular configuration is to use Real Time Shipping Rates in conjunction with Custom Shipping Table by Price. Many merchants will offer real time rates from their carrier of choice for ground and air shipments, but also will run a special for free shipping over a certain order total. They will use the Real Time Shipping Rates and also create a custom table for Free Shipping by price where the prices for which the shipping rate of $0.00 is defined only over the dollar amount. (For example all order over $100 receive free shipping).
How much design flexibility does myCart offer?
myCart offers amazing design flexibility for an out of the box ecommerce solution. Virtually all areas of the website can be edited; many of these areas you can modify with your own HTML, Javascript, or Flash. Even though myCart offers all of this power and flexibility, it is a very simple solution to use. Even novices can create professional looking web sites with the point and click options, clickable style sheet, and WYSIWYG (standing for “What You See Is What You Get”) editor available in any area where you can add your own custom HTML code.
 
How much design flexibility does myCart offer?
myCart offers amazing design flexibility for an out of the box ecommerce solution. Virtually all areas of the website can be edited; many of these areas you can modify with your own HTML, Javascript, or Flash. Even though myCart offers all of this power and flexibility, it is a very simple solution to use. Even novices can create professional looking web sites with the point and click options, clickable style sheet, and WYSIWYG (standing for “What You See Is What You Get”) editor available in any area where you can add your own custom HTML code.  




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